By Jason Cramp
CK Spas’ journey started with an unexpected twist—a shift from the world of residential moving to the realm of hot tubs. The company’s co-owner, Charles Koncewicz, was inspired to make this transition after witnessing how swiftly spa movers completed their tasks while he laboured away moving household items for hours. This revelation prompted a shift in business focus. CK Spas initially started in the transport industry but soon redirected its efforts toward the hot tub moving business.
As they delivered new and refurbished spas for stores, clients frequently offered their old spas for disposal. Instead of discarding these units, Koncewicz began refurbishing and reselling them. His enthusiasm for this endeavour soon filled his garage and driveway with a collection of spas. To accommodate this burgeoning business, CK Spas made several strategic moves—first to a small warehouse, then to a larger one, and eventually, they took the leap to open a dedicated store. This transition marked a significant milestone as CK Spas, the boutique, officially opened its doors in May 2017 when Dana Hyde, CK Spas’ co-owner, was set to return to work after being a stay-at-home mom.
Pool & Spa Marketing (PSM): What distinguishes your company and sets it apart from its counterparts in the industry?
Dana Hyde (DH): I believe what sets us apart is how we grew. We started in transport, grew to selling refurbished spas, and then to selling new spas, swim spas, and automated hot tub covers. Another thing that sets us apart is our devotion to helping our clients the best we can. This involves writing articles, publishing informative videos, and offering free training sessions in-store. We aim to be by our clients’ side every step of the way and provide them with any help they may need.
PSM: Could you share some details about the shop’s size, such as its total square footage, retail space, number of employees, and related details?
DH: We occupy an industrial condo unit that is roughly 214 m2 (2,300 sf) situated in Saint-Eustache, Que. We’ve been at this location since 2017, which we purchased this year. Additionally, we have two more condos within our building—one for storing our used spas and the other as a workshop and parts storage area, each spanning 186 m2 (2,000 sf).
We are a small family business with a total of four full-time employees along with two part-time staff for deliveries and transportation when needed. Our son, Matty, also helps in the store by stocking shelves and charming clients.
