By Rachael Pritz
Hot tub owners are currently spending more time at home, making frequent use of their hot tubs. Consequently, service professionals find themselves busier than ever, ensuring these hot tubs remain clean and fully operational. To fully capitalize on this opportunity, service technicians must efficiently manage their hot tub service contracts, which involves conducting water testing and generating reports in the field, along with selling chemicals on-site. Maintaining a high standard of customer service is easily achievable by making the most of the various new mobile software solutions now available to improve their hot tub maintenance programs and online sales.
Contract maintenance and ongoing service
Similar to emerging technology trends, service professionals in the hot tub industry now have access to industry-specific software designed to streamline the management of service contracts, leading to increased profitability. This feature saves valuable time by enabling service professionals to configure tasks just once. The program automatically generates service orders and schedules tasks throughout the maintenance contract’s duration, eliminating the need to create a service order for each weekly, bi-weekly, or monthly visit.
In addition, the program offers the capability to generate reports indicating contract expiration dates, facilitating swift contract renewals. Time savings are further realized through the ability to perform mass invoicing for weekly, bi-weekly, or monthly periods, enabling quick printing or emailing of numerous invoices simultaneously. Further, the system empowers service professionals to assess job profitability by providing insights into revenue earned to date, percentage of completion, total completed tasks, balance due, and overdue balances.
There are software options available that offer hot tub service technicians the flexibility and tools to efficiently manage service contracts. For example, a “Revolving Service” feature enables users to schedule service according to a customer’s preferences, including their preferred service person, day of the week, service frequency, location, service type, and service time.
In fact, hot tub service technicians have the capability to establish various types of revolving services for individual customers, such as weekly or monthly cleanings. These services can be set up on a weekly, multiple days per week, monthly, or annual basis. When creating service contract plans for a customer, the software automates several tasks, including:
- Scheduling all appointments.
- Generating all required sales orders and accounts receivable invoices.
- Producing all necessary in-field service forms and checklists.
- Notifying technicians and managers of any scheduling conflicts.
In addition, this software feature allows technicians to bypass the schedule for routine calls, enhancing overall efficiency.
Water testing interface
One of the most valuable tools available to service professionals today is the capability to seamlessly integrate their mobile devices with water testing equipment. This integration allows for the direct storage of water test results in the customer’s account within their business software. As a result, in-field staff can instantly access comprehensive customer information, prior test readings, and details about the customer’s hot tub equipment.
