Services for technicians
Service technicians are extremely busy opening pools, testing water, replacing parts and equipment—they should not have to deal with the additional steps of bringing paperwork back to the home office or make calls back and forth to ask about equipment in inventory. By using a “live service” feature on their smartphone, technicians can operate more efficiently in the field by easily using their mobile or tablet for everything they can do at their offices. This can save time by allowing service technicians to easily view scheduled jobs, along with the customer’s information through a digital form; alongside other information such as equipment profile, job notes, directions, and pictures on record.
With the live service feature, technicians have immediate access to all the updates completed at the office and the office is instantly up to date with their tasks. This gives service technicians the ability to eliminate service forms, record pool or spa water test results, take payments at the jobsite, look up inventory, and even perform physical inventory tasks on service trucks—all through a phone or tablet. Some of these software programs even tracks hours with a “time clock” feature.
Mobile service software also gives technicians the ability to share electronic “door hangers,” which are before and after pictures of their services. Service apps with water testing integration features provide technicians the ability to save the results automatically in their software for record keeping, and they can even add it to a customer’s post-visit electronic door hanger.
Payment options
This feature offers the convenience of paying online or from a mobile device. Pool and spa professionals are investing in online bill pay systems as it allows them to send invoices by email, saving them the cost of envelopes, stamps, labels, paper, and ink, but also saving them money on labour costs and reducing the time it takes to bill and collect payments.
Service billing
Mobile technology is also having a profound effect on a pool service company’s ability to fluidly adapt to their client’s needs and expectations by giving them instant access to customer contact information, equipment history, purchase history, and more. In a world that is becoming increasingly more “data” mobile, consumers are under the impression that companies, regardless of how big or small, can access their records and communicate even quicker.
