Also, manual or semi-manual systems can make it difficult to react quickly to market opportunities. Whether these prospects come from a slow-moving inventory or the marketplace (competitor that goes out of business or an algae outbreak)—having easily accessible, up-to-the-minute information is key to capitalizing on these opportunities. For example, the most current inventory data allows one to quickly react to market changes or set up a sale for slow-moving items. Industry professionals often use Excel spreadsheets and enter data by hand. However, spreadsheets can be time consuming and can complicate things further. Not to mention, performing repetitive tasks and applying formulas make unintentional errors commonplace. One can imagine how a single transposed number can wreak havoc on a spreadsheet, causing hours of extra work—valuable time one cannot afford to waste during the peak summer season. Also, the information in a spreadsheet may not be the most recent, making it difficult for professionals to make smart business decisions such as reducing inventory or locating a part on a service truck to sell to a customer.
Selecting a software solution
If one plans to expand their business, they need to ask themselves if their current processes and procedures support their business growth without negatively impacting their staff and customers. Implementing new software may help reduce or eliminate stressors that are currently inhibiting business development.
Overall, streamlining processes and procedures can also save time and money, allowing a business owner to quickly recoup the initial investment and improve their operations at the same time.
for retail professionals to make smart business decisions.
For example, pool and spa professionals often realize their service departments offer many untapped revenue streams. These departments are a good place to start considering new software options. There are many software apps for service technicians depending on the size and scope of the business. Some solutions allow techs to accept payments while on the job, plan their schedule for the day, review notes, look at the customer’s equipment profile, send before-and-after pictures to clients after the job is done, and much more. This type of solution is beneficial for retailers who have service departments. Also, there are several app products on the market that meet the needs of professionals working in the field. From entry-level Global Positioning System (GPS) tracking apps that monitor a service vehicle’s mileage, speed, and location to water-testing apps that check pool/spa water and instruct technicians on what chemicals to add.
