PSM: Does your shop perform renovation work?
CE: Yes, we usually get around one or two renovations a year. We’re currently redoing one right now, and it’s probably around a 40- to 50-year-old pool that we’re working on. We’re digging in around the sides, putting some new drainage in, and some backfill.
PSM: What type of projects have you been working on recently?
CE: This past summer, we’ve been doing quite a bit. We also do some commercial work, and we’ve got a couple of pools for a campground. Not so much this year, but last year we did a hotel pool for the Hilton. Most recently, we’re just finishing up some stuff right now, so our focus is mostly inground vinyl pools this year.
PSM: How much of the pool installation process is handled in-house?
CE: A good majority of it. We sub out the digs and all the finished concrete work, we do the grout mix for the pool bottoms, and we usually sub out the landscaping.
PSM: What equipment does your company currently use to complete projects?
CE: We have a one-ton dump truck, three vans, and our own trailer for hauling. As far as other equipment, we have pressure testers, leak detectors, and basically any other pool equipment we might need, we already have to help with pool and spa projects.
PSM: What does your planning and design process involve?
CE: We first start with meeting up with the customer and looking at the backyard. We discuss ideas with the customer to get a good place to start. Next, we use the pool studio to put in a little bit of our artistic ability to map out exactly what and where the customer wants for their pool or hot tub installation.
PSM: How is technology changing the business?
CE: I think technology is changing the business quite a bit. But I find with our area, it’s a little slow to catch on with some of the technology, so we try to keep up with it as much as possible. I think just about everybody here is using variable speed pumps and automation is becoming more frequent, rigid plumbing, that sort of thing. I think it’s definitely important, something you have to work towards to keep on top of, especially with this kind of business.
PSM: What is the key to staying successful in this industry?
CE: I would definitely say perseverance. Just keep at it, have a good business name, and have some good contacts to use them when you need them the most.
PSM: What are the future plans for your business?
CE: When I first started this business, I was asked what would be expected of the business in the future. Not that this will be anywhere in the near future, but possibly having alternate locations and spreading out in the country.
PSM: How has COVID-19 affected your business operations? How has the shop coped through the various stages of the lockdowns?
