Live training options
Zoom-style classroom training has made huge technological strides and has become commonplace throughout the current education system. This type of live training not only provides invaluable skills, but also gives employees a chance to meet new people—albeit virtually. In live training courses, for instance, one can schedule training, pick the topic of interest, and select a customized session to problem-solve issues in pools and spas or refresh their knowledge on water chemistry. Employees can get a well-respected instructor with more than 20 years of industry experience, right there on their phone.
Nadine Nuzzo, retail division manager of Arvidson’s Pools & Spas in Chicago, Illinois, which has three retail stores and a large service department, says live training is a central tenant in the success of their company.
“Before the pandemic, we routinely did live training with vendors and within our own company,” says Nuzzo.
With three separate retail locations Nuzzo makes sure all staff, from all locations, have the same information and are doing things the Arvidson’s way, consistently across every location and department.
“Our service and retail staff need to always be on the same page and training is the only way to ensure this consistency,” says Nuzzo.
In the wake of the pandemic, Nuzzo has worked to keep her staff safe and healthy and has embraced this virtual “live” training, so staff remain in one building or at home, but are still together in the training sessions.
“Our goal has been to sustain and expand our knowledge base in these virtual ‘live’ training sessions,” says Nuzzo.
Pool and spa business owners are realizing that knowledgeable employees provide better service to customers and as employees, feel supported in the workplace.
Pre-recorded training options
If live training does not work for an employees’ schedule or style of learning, there are also self-paced training modules that provide in-depth coverage on a variety of topics. Pre-recorded training modules are widely available from several trusted and verified resources.
