Rewards are one of the most effective ways a company can increase its retention rate.
Communication is the key to any relationship, and making assumptions will be one’s biggest enemy. Having an open line of communication can benefit a relationship tremendously. When an issue is not resolved between people, it is left to fester and grow. Give it time, and it will balloon into a much larger issue filled with anger and resentment. However, by learning how to communicate with others, and be open to new ideas, relationships will only prosper.
It helps build employee confidence in his/her decision-making skills, trust in those who are leading them, as well as even prompt more efficient techniques and operations. After all, why would one pay for a person’s time and only use their hands when they can access their mind as well? Again, great people love challenges. If they are encouraged to think differently and offer new solutions for tasks, not only does it build trust, but also employees start to take ownership—especially when those ideas are implemented and rewarded.
Whether it is simply adding an extra step to save time and/or money in the long run, or revolutionizing an entire industry, when people can effectively communicate and offer new ideas, they are more inclined to stay in that particular work environment.
That said, one cannot control what other people do. Instead, it is better to focus on what one can control. This includes making decisions that will push the company forward as well as influence more great people to join the team. It is not only important to figure out who should work for the company, but also understand what they will want in return. These employees must be willing to build and strengthen communication with others within the company. By taking the time to do this, a company can develop the best plan of attack when it comes to reducing employee turnover. Further, these companies will also have the opportunity to build a business where great people are willing to do whatever it takes to help it succeed.
Steve Leslie is the customer service manager at Highbury Pools, a manufacturer and distributor of pool products, including steel walls, equipment, and vinyl liners, based in London, Ont. He has four years’ experience in the pool industry, is also a real estate investor, has worked for the Canadian Department of National Defence, and is a former business owner. He can be reached via e-mail at steve@highburypools.com.
