Back-to-basics 5: Keep testing
Lastly, test, test, test. There are several methods available in the industry today and retailers/service pros should help their clients choose the one that suits their needs best. Small adjustments are easier to make than large ones; therefore, it is important to make sure clients are also testing their water every few days. This can be done with a simple test strip and it is especially important to train new hot tub owners to do this routinely. Many retailers include a three-month supply of water test strips in their initial ‘start up’ chemical package for their new customers, just to ensure they have clean hot tub water and are more likely to feel satisfied with their purchase. Additionally, some service companies include onsite water testing and training for an additional fee, or they build in the cost of new hot tub owner training into their pricing or service contracts. These onsite testing and training sessions can help ensure the client understands and participates in the wellness of their hot tub water.
John Bokor is the host of Haviland Pool and Spa Products’ “Legendary Pools and Spas,” a web series that promotes the fun of owning a pool or hot tub. He is also the company’s director of sales and has more than 25 years of experience in the pool retail industry. Bokor, a certified pool operator (CPO), regularly speaks to professional dealers and pool owners within his territory about water chemistry and maintenance. He can be reached via email at jbokor@havilandusa.com and on Facebook @LegendaryPLS.