Tip 2: Select a POS with top-notch tech support
Look for an industry-specific software that understands the pool and spa industry. Having tech-support that understands the nuances of the industry, including the seasonality and the importance of vendor integrations, makes it invaluable to select a POS system backed by a team of experts who understand the players and time constraints that are unique to the pool industry. As of October 3, QuickBooks POS will not supply tech support, so implementing a new POS system with experienced tech and customer support is essential to transition quickly and effectively during the slower, winter months.
An industry-specific software can help pool and spa businesses improve their operations and react to new trends faster. For example, some specialty POS systems are customized to meet the many unique needs of the pool and spa industry and are continuously improved based on user feedback.
When selecting a replacement POS system for QuickBooks, particularly in terms of tech support, there are some key factors to consider.
- Ensure there is access to post-installation training and support.
- Inquire about the cost of those additional training courses.
- Continual training and a practice program with your familiar live data and online video tutorials, which are always available to help train new employees and refresh existing employees.
- A secure remote telephone support, should anyone need live assistance. For example, some POS providers even offer after-hours emergency help.
Having tech support that understands the nuances of the pool and spa industry benefits businesses during the transition to a new POS system. In this case, the staff understands the seasonality of running a pool and spa store. They provide quick service and technical support during the busy season and when it is needed the most. Also, to not interrupt our customers’ businesses, the software does not have any major software changes during the pool season.
Tip 3: Look for essential vendor integrations
Seek a software which offers integrations with both suppliers and water testing to save your business hours of work, protect it against errors, and help it stay ahead of supply chain issues. Generic systems, such as QuickBooks POS, do not offer that level of efficiency. Pool industry software directly integrates with pool and spa vendors and distributors with pre-programmed stock-keeping units (SKUs). This saves staff hours of work, simply because the software runs automatic pricing and inventory imports/updates.
