PSM: What equipment do you currently have in your fleet to complete projects?
MB: We currently have a fleet of approximately 15 trucks to cover our construction, service, and carpentry departments. We also have a few skid steers and trailers to support our other various needs on each project. A fleet of between 16 to 18 vehicles, and four Bobcats with various attachments to perform all required duties.
PSM: What does your planning and design process involve?
MB: The initial planning and design process is so important. Not only does this process help to determine a proper budget for the project, but this is also the client’s first look at seeing their vision start to come to life. It’s exciting for them, so it’s just as important to have the proper design elements incorporated into the layout as it is for the design to actually function and to be situated in such a way that maximizes the property and the budget.
By way of using a provided site/grading plan or measuring existing elements, we create a base map for the property. At the same time, grade shots are taken to evaluate any changes in grade, which helps to determine our pool height in relation to the house and the need or negation of retaining walls.
We then move forward with the overall design elements and determine proper pool size, shape, as well as various other areas, to create a design that is completely functional. We try to capture all the design elements the client has requested.
Through the presented budget and allotted space, things are slightly tweaked to develop the final design, utility, and construction drawings, as well as any drawings necessary for permit requirements. This may include a certified grading plan, structural cabana drawings, and of course, a pool fence or pool permit site plan.
PSM: How is technology changing the business?
MB: Technology is advancing, especially in the pool industry, in many ways. Business was a lot harder 35 years ago when we didn’t have computers and had to rely on two-way radios, pagers, pay phones, and answering machines to stay in communication with our customers and employees. Thankfully, those days are behind us.
Also, sometimes envisioning the potential of the backyard space can be particularly challenging for our customers. With the help of technology, we’ve found our design software helps to aid in this process. Our design software allows our team to show our customers a 3D drawing of the completed space to help them visualize the full remodel. The changing technological advances don’t just stop with ensuring everyone is on the same page. We’re able to create these visions in a timely manner. Technology also allows us to work on various projects simultaneously to ensure customer satisfaction. With COVID-19, our team has seamlessly transitioned to video conferencing to ensure clear communication and uphold our standards, allowing customers to see 3D renderings of their space and make changes in the moment to ensure complete satisfaction.
