Once our customers’ dream vision has come to life, technological advances make their pool operation experience the best it can be, with the use of the most current automation systems. These systems also allow us to program our customers’ pools to run as efficiently as possible, while programing specific speeds and schedules to take advantage of hydro rebates at certain times of the day, making the pool experience relaxing and enjoyable.
Our service department also benefits from technological advances, with regards to tracking water chemistry results, customer requests, and service calls. Our service team can easily see pool records and compare results after each visit, ensuring proper dosing of chemicals. Our software also helps our office staff. If the customers have any questions, we can pull up their profile and see what work has been performed on their pool. Before our service techs go to a call, we can see the customer’s system on our computer and identify any simple problems we might be able to diagnose over the phone to get their pool back to normal operation as quickly as possible.
PSM: What is the key to staying successful in this industry?
MB: The key to staying successful in the pool industry is performing quality work, along with customer satisfaction and loyalty. To keep up with the current demand, as well as all the challenges in the industry through the pandemic, we find clear communication has been key both within our team as well as our customers.
A homeowner’s decision to build a pool is a substantial investment, probably the second biggest investment next to their house. When you do invest in a pool, you want value, quality, and most importantly, a final product that meets your expectations. One of the most important keys to being successful is having a good team. Without our employees, we wouldn’t be able to complete the incredible backyard spaces or service our customers’ needs, whatever they may be.
We also feel staying up to date on current trends—whether that be in the design department, material choices, or even technology—gives our customers the best feeling when they choose to use our company to create and build their backyard paradise. Our team’s dedication to quality design, and construction has left us with a lengthy list of satisfied customers.
