PSM: What are your future plans for the business?
MB: Our future plans for the business are to continue to grow in all our departments— construction, service, and carpentry—while continuing to provide the best quality product and service for our customers. We also pride ourselves on giving back to the same community that supported us for more than 35 years by sponsoring team sports and different charities, including St. Joseph’s Hospice, which holds a special place in our hearts. We will continue to make this a priority.
PSM: How has your business handled the surge in homeowners looking to create a backyard staycation? What is being done differently now in terms of business operations to handle the increased number of projects compared to pre-pandemic?
MB: We think it goes without saying, the pandemic has been quite a challenge in our industry. We’re certainly thankful we’ve been able to work through the pandemic the majority of the time and the interest continues to be strong for new construction and renovation. As a company, we feel each other’s health is the first priority. With that being said, we made the decision to maintain the number of employees instead of hiring more people. We decided we wouldn’t take on too many projects and over-promise, so we could ensure delivery and the quality of our work. We continue to prioritize customer satisfaction and we feel this is the best way to go about it.
