For example, there is modern business software available today that enables service technicians in the field to connect their mobile devices and record water test results using specialized applications provided by water treatment product manufacturers. Through a mobile service app, service technicians can conveniently link to their customer database back at the office.
With the simple click of a button on their mobile devices, service technicians can access a customer’s previous water test results and review their purchase history. This information equips technicians with all the necessary details to promptly assist customers and deliver exceptional service. Following the hot tub water analysis, technicians can effortlessly add items to the customer’s shopping cart for a sale. Further, they can suggest larger sizes or cases for contactless transactions through the shopping cart, or customers can make payments online or in the field using a credit card.
Selling chemicals on-site
Service professionals have a remarkable opportunity to increase their profits by offering chemicals for sale directly in the field. The capability to email or text customers with chemical reading results and recommendations presents service technicians with the chance to sell chemicals while they are on-site at the customer’s home. Further, employing a mobile software solution that enables technicians to accept payments on-site simplifies the process of providing products during the service call.
With the option to accept mobile payments in the field, service technicians can eliminate the need to chase customers for payment. They can instantly process credit card payments while on the job, resulting in a noticeable improvement in cash flow. To ensure timely payments, technicians can use a magnetic strip reader on their smartphone or tablet to accept credit card payments directly at the job site. Alternatively, they can offer customers the convenience of securely settling their bills online with a credit card through an online bill-pay system.
Mobile service solutions
The impact of mobile technology on the adaptability of hot tub and pool service companies to meet their clients’ evolving needs and expectations is profound. It provides instant access to vital customer information, equipment details, purchase history, and more. In an increasingly data-driven world, consumers expect rapid access to their records and swift communication, regardless of a company’s size.
Several of the latest mobile service applications enable technicians to view their scheduled jobs, complete with comprehensive customer hot tub data, including equipment profiles, job notes, and stored images. Employing a live mobile service app ensures technicians have immediate access to updates originating from the office, and conversely, in-field service work is promptly reflected at the office.
