Zodiac Pool Systems Canada and its sister company in the U.S., Zodiac Pool Systems LLC, have announced it will prohibit the online sale of all Jandy Pro Series equipment effective Jan. 1, 2019.
Under its new ‘Trade Series Exclusive’ (TSE) policy, the company has identified all of the products that are not to be sold online, which includes more than 400 Jandy Pro Series branded products, select Polaris branded products, and select Zodiac branded products. The full TSE product list can be found at zodiacrewards.com.
Zodiac says the move will help support the long-term viability of the industry, as only qualified pool professionals have the expertise and training necessary to prescribe, install, and maintain the highly technical products common to any pool to facilitate a reliable and enjoyable swimming experience for consumers.
The company will constitute a violation of its TSE policy for any customer (i.e. independent trade dealers and distributors and their respective affiliates, subsidiaries, and related companies) who sells the identified products anywhere on the Internet (including eBay or other auction sites). Those selling these products to any reseller that sells pool products primarily online will also be in violation of the policy.
The penalty for violating the policy includes refusal to sell TSE products and withholding of earned loyalty or rebate incentives. Further, Zodiac will not provide a manufacturer’s warranty on Jandy Pro Series equipment purchased online through any Internet retailer.
The company says it will monitor the Internet 24-7 and encourages pool pros to report policy violations to enforcement@zodiac.com.
“We want to see this industry thrive for generations. Our decision to prohibit the sale of Jandy products online, along with our enforcement of the new Trade Series Exclusive policy, will help level the playing field for pool professionals, making them more competitive and supporting their long-term success,” said Michelle Kenyon, Zodiac Pool Systems LLC’s senior vice-president of marketing and customer experience.
Thank you Zodiac for respecting the industry & pool professionals!!!!! The other large manufacturers need to get on board with this.
Gutsy move…I will now be installing Jandy products exclusively.
I hope Hayward and Pentair jump on board one day…
Thank you Zodiac for respecting the industry & pool professionals. hope Hayward and Pentair jump on board
Looks as though Jandy wants to grow it’s traditional base! excellent move.
Takes balls to make a smart move like this. Don’t expect the industry whore Hayward to follow suit.
Thank You! Thank You! Jandy will be our product of choice for the upcoming season.
Thank you Jandy for showing trained industry professionals the respect this industry deserves. I sincerely hope Pentair follows suite.
Gulf Island Pools and Spas will promote Jandy products .
For the last 3 years Jandy has impressed me with not only decisions but with products. Looks like its time to push more Jandy products to my customers hearing this news,
Bad news for consumers who are always getting over charged. This is why they buy it online and just pay labor to have it installed. Many times pool “professionals” over charge up to 300% and get away with it.
Typical plumbing/HVAC scam. Now you have to pay triple to get anything fixed/installed. The manufacturers are in the pockets of the trade organizations – when will they learn that it is the end user that ultimately pays their way? Hopefully someone else will step in to fill the void
I don’t begrudge anyone a fair day’s pay for a fair day’s work, nor even a modest markup on equipment. But where is this leading? Pretty soon, you won’t be able to buy any pool equipment over the internet and that leaves you at the mercy of unscrupulous contractors charging whatever the market will bear. This is where its gone in the HVAC industry.
“Takes a stand” makes it sound like an honorable move – quite the opposite.
Take this last ice storm in Dallas. Every dealer in Texas is outs of the Nature2 Fusion In-Ground and yet there are pool companies across the united States that will not sell on-line and even asking for your address to insure you are not from Texas. Is this really the results Jandy wants? One of, if not the largest pool supplier is Leslies Pools. They have not stock, across the US, and have no idea when it will be in. Bring back my on-line sales.
I am just a consumer getting ready yo have a pool installed not in the pool business.
I was going to use Jandy products now I wont as the article stated they may possibly include parts in the future!
If I were a stock holder in this company I would be outraged! Nothing Grows the business like restricting sales LOL!
The trend is online sales so Zodiac wants to go back to Amish thinking! (Amazing)
So Jandy you have just lost one Sale for a new install because of future repair parts concerns.
If you don’t give customers what they want somebody else will!
I have a suggestion. If you aren’t in the on-line sales game with your Jandy products, then why are you still posting web pages about everything that cannot be purchased? Your products consume the pools ads. I believe there is something more here than your press release. There are other vendors. I’d recommend people switch and leave Zodiac/Jandy behind.
I built my pool 5 years ago with all Jandy equipment. Now, I am at the mercy of all these pool equipment dealers. The thing that ticks me off is that I can buy the pump from the dealer at the highly marked up price, but have to also get installation or else there is no warranty. I recommend all customers stay away from Jandy cause you will only be paying outrageous prices from the dealers. Screw you Jandy.
thanks for leavening the end user abandoned during covid and now the winter storm, do you really feel like that’s the best way to accommodate your REAL source of revenue ? The New Brand X should make a killing during this time and some one will come to your throne to behead you and the citizens will rejoice! thanks for leaving us to fin for ourselves….. D!&=%k Move