| POST-CONSTRUCTION TIPS |
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| After completing a project, use the following tips to help gather information and referrals, which can be used as pre-construction steps on future projects. Customer debrief It is always a good idea for builders to hold debriefing sessions with their customers once a project is completed. This allows builders to review how things went and where things could have been performed better. This is not always an easy step, but, it will provide the builder with valuable information, which will help with future project success.Customer referral A good referral is another post-project element clients can provide builders. For example, a short letter and an understanding that they would talk to any potential customers can be one of the most valuable tools for any pool builder. Great photos |
The final walkthrough
Even after the Monique project was complete, there were still other elements that needed to be finalized. For instance, before walking the customer through, several internal walkthroughs and deficiency lists were performed first. Acting as the customer, and critically examining every element, it was important to make sure as many of the small details were taken care of. This step is important and cannot be underestimated in ensuring the best possible conclusion with the customer. After completing the internal review the homeowner was taken through and given the opportunity to create a deficiency list. This can sometimes be a frustrating step when attempting to wrap up a project; however, if customer walkthroughs were performed during construction there should not be any surprises.
This was a unique project in that it created a wide variety of ups and downs, which pushed everyone to work outside the box to create something spectacular. Seeing the homeowner react with tears of joy, when the final walkthrough was complete, made all of the long hours and effort put into the project worthwhile.
For top builders, when it comes to swimming pool design and construction, it is not just the money that makes these projects worthwhile, but also seeing the joy and happiness, which exudes from the client once the project is completed.
Tim Valerioti, BA, BBA, CSC, is the founder and president of Hampton Pools and Landscape Construction, a landscaping, concrete and pool/spa design/build firm in Kelowna, B.C. He has more than 20 years of experience in business and financial management and has grown the company into a multi-faceted design/build firm. After establishing Hampton Pools and Landscape, he expanded his expertise and further developed his design skills over many unique and challenging projects. He can be reached via e-mail at tim@hamptonliving.ca.
