The final touches
Finally, to ensure the family was completely satisfied with the work and overall performance, prior to commissioning the hot tub, several items needed to be cleared up. For instance, all hot tub components were tested to make sure the system was operating at full capacity and the job site was cleaned leaving no indication that it was a construction site just hours before completion. Then, the local authorities performed their final inspections and the construction permit was closed.
Finally, even though the client may be anxious to test the hot tub and enjoy the surrounding areas, consideration must be made when closing out a project. Prior to anyone entering the hot tub, someone with authority must sign off on the project. This procedure is standard and is the safest way to turn the completed project over to the client.
After the closeout procedures are completed, it is then time to go over operational practices. It is also imperative to provide the client with applicable warranties and operational manuals.
The follow up
After completing the installation, several visits have been paid to the client to ensure the hot tub continues to operate to its full potential. Contact with the client continues, but has become more infrequent now that they understand the functionality of the hot tub. Selling the job is one thing, but following up benefits both parties on all fronts.
Greg Solmundson is the founder of Ark Custom Pool & Spa International, a design/build firm of swimming pools, supplier/installer of custom stainless steel hot tubs, and full landscape services in Vancouver, B.C. and Calgary, Alta. He graduated with honours from industrial welding school in 1990 and has more than 25 years’ experience in pool and hot tub assembly and construction. He can be reached via e-mail at greg@arkcustompool.com.
